Surfplay Casino Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and the operator of Surfplay Casino in relation to your use of the website, your account and any related services. They apply to all visitors, registered account holders and players, whether you access the website from a computer, mobile phone, tablet or another supported device.

By visiting the website, creating an account, making a deposit, placing a wager or otherwise using the services, you agree to follow these Terms. If you do not agree with any part of them, you must not use Surfplay Casino. Other documents may also apply, including privacy information, responsible gambling information, game rules and promotion-specific terms. Those documents are incorporated into these Terms where relevant.

Eligibility and lawful use

You must be at least 18 years old to use online gambling services in Australia. You must also be located in a place where accessing and using the relevant service is lawful. It is your responsibility to understand and comply with the laws that apply to you, including any applicable Australian, state or territory requirements. Surfplay Casino may restrict access where a service is not available or permitted.

• You must provide truthful, current and complete information when registering or using your account.
• You must use the website only for personal entertainment and not on behalf of another person.
• You must not allow anyone who is underage or otherwise ineligible to use your account.
• You must not use the services if you are prohibited from gambling by law, a court order, a self-exclusion arrangement or another applicable restriction.
• You must not access the website from a location where the relevant service is unavailable or unlawful.

Surfplay Casino may ask you to confirm your age, identity, location or eligibility before allowing access to some or all services. If required information is not provided, or cannot be verified, access may be limited, suspended or refused.

2. Accounts, information and security

You may need to create and maintain a personal account to use certain features. Only one account is permitted per person unless the operator expressly approves otherwise. Accounts are personal and must not be sold, transferred, shared or used to manage funds for another person. You are responsible for checking that the information shown in your account is accurate.

Keeping your account secure

You are responsible for keeping your login details confidential and for taking reasonable steps to protect your device and account. Do not disclose your password, security codes or other access information to another person. You must notify Surfplay Casino through the available website support channel if you believe that your account has been accessed without permission, your details have been compromised or an unauthorised transaction may have occurred.

You remain responsible for activity carried out through your account until the operator has had a reasonable opportunity to secure it, except where applicable law provides otherwise. Surfplay Casino may require additional authentication or verification before allowing account changes, transactions or withdrawals.

Identity and financial checks

For legal, security, fraud prevention or responsible gambling reasons, Surfplay Casino may request documents or information to verify your identity, age, address, payment method, source of funds or other account details. Information may be reviewed before, during or after your use of the services. You must provide documents that are genuine, readable, current and relevant to the request.

An account, payment or withdrawal may be placed on hold while checks are completed. If information is false, incomplete, misleading or cannot be verified, the operator may restrict the account or take other action permitted by law. Personal information is handled in accordance with the applicable privacy information.

3. Deposits, withdrawals and gameplay

You may only use payment methods that are made available through the website and that you are authorised to use. Deposits must be made from a payment account or method held in your own name, unless a different arrangement is expressly accepted. You must not use a payment method that belongs to another person, is obtained unlawfully or is connected with fraudulent activity.

Before making a deposit, you should check the amount, payment method and any information displayed on the transaction screen. You are responsible for ensuring that you do not deposit more than you can afford to lose. A transaction may be declined, delayed, reversed or reviewed for technical, legal, security or payment-processing reasons.

Withdrawal requests are subject to account verification, payment checks, applicable game rules and any terms shown at the time of the request. Withdrawals may be returned to an eligible payment method associated with you, where possible. Surfplay Casino may ask you to confirm ownership of a payment method or provide further information before processing a withdrawal. No withdrawal should be treated as final until it has been completed and confirmed.

Game rules and results

Each game may have its own rules, including information about bets, outcomes, features and settlement. You should read those rules before playing. Subject to applicable law, game outcomes recorded by the relevant system are treated as final unless there is clear evidence of a technical error, malfunction or other issue requiring correction.

If a game is interrupted, displayed incorrectly or affected by a material technical problem, Surfplay Casino may suspend the game, void affected activity or correct the account balance in a fair and lawful manner. Where a result or transaction cannot be confirmed, the operator may investigate before taking further action.

Promotions and promotional credits

Promotions, bonuses, free plays and other offers are subject to the specific terms displayed with the offer. These may include eligibility requirements, participation conditions, expiry provisions, wagering requirements, game restrictions, account restrictions and limits on one offer per person or household. If promotional terms conflict with these Terms, the promotional terms apply only to that promotion.

You must not obtain a promotional benefit through multiple accounts, misleading information, coordinated activity, automated play or any other unfair method. Surfplay Casino may withhold, remove or cancel a promotional benefit where the relevant conditions have not been met or where activity appears abusive, fraudulent or contrary to the offer terms.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for essential expenses. If gambling stops being enjoyable, take a break and use the responsible gambling tools or account restrictions made available through the website.

You may request account closure, a break from gambling or other available restrictions. Some requests may require verification and may remain in place for the period selected or otherwise agreed. You must not attempt to open a new account or use another person's account to avoid a restriction. Further information about support options is available on the responsible gambling page.

Unacceptable activity

• Fraud, money laundering, theft or using funds obtained through unlawful activity.
• Collusion, cheating, manipulation of games or misuse of a technical error.
• Using bots, scripts, software, devices or methods designed to interfere with the website or gain an unfair advantage.
• Creating multiple accounts or disguising your identity, location or device to avoid controls.
• Using the website to harass, threaten, abuse or harm another person.
• Attempting to disrupt, damage, reverse engineer or gain unauthorised access to the website, systems or data.
• Using content from the website for unlawful, commercial or unauthorised purposes.

If prohibited activity is suspected, Surfplay Casino may investigate, request information, suspend access, cancel affected transactions or take other steps allowed by law. Where required, information may be provided to relevant authorities or service providers. Any decision will be subject to applicable legal rights and obligations.

5. Website use, liability and changes

The website and its services are provided subject to availability. Surfplay Casino does not promise that the website will always be uninterrupted, error-free, secure or available on every device or network. Maintenance, updates, telecommunications issues, payment-provider issues and events outside reasonable control may affect access.

You are responsible for your device, internet connection, software and any costs charged by your telecommunications or internet provider. You must use suitable security measures and keep your operating system, browser and security software reasonably up to date.

To the extent permitted by law, Surfplay Casino is not responsible for losses caused by your failure to comply with these Terms, misuse of your account, unauthorised access resulting from your actions, events outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under applicable Australian consumer law.

Suspension, closure and termination

You may stop using the website at any time and may request closure of your account through the available website process. Surfplay Casino may suspend, restrict or close an account where required for legal, regulatory, security, verification, responsible gambling, payment or operational reasons, or where these Terms may have been breached.

Account closure does not remove obligations that arose before closure. Provisions concerning payments, verification, prohibited conduct, intellectual property, liability, disputes and other matters that are intended to continue will remain effective after access ends. Any remaining balance will be handled in accordance with applicable law and the circumstances of the account.

Changes and applicable law

These Terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating practices. The current version will be displayed on the website with its effective date where appropriate. You should review the Terms before using the services. Continuing to use Surfplay Casino after an update means that you accept the revised Terms, except where applicable law requires a different process.

These Terms are intended to operate with the applicable laws and mandatory consumer protections in Australia, including relevant state or territory requirements. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. If you have a question or concern about these Terms, please use the support or contact process shown on the Surfplay Casino website.